FTP Services

Since Monday (29 Jan) you may have experienced some problems with the eClips FTP service. Specifically, you may have had trouble when trying to execute directory listings. This problem was caused by the application of an upgrade to our Globalscape Secure FTP Server software where we moved from v3.2 to  v3.3.

The v3.3 upgrade resolved a documented issue with the Globalscape software that caused stability issues under certain circumstances. While v3.3 seems to have solved that issue, it has created others.

We have formally logged the issue with Globalscape and have rolled back to v3.2 for the time being. Rolling back to v3.2 shouldn't have any adverse impact for PCAs using eClips.

This has only affected a very small number of clients under very special circumstances and we're sorry for any inconvenience it may have caused.

An update will be posted when more information becomes available.

Clippings Quality

You may have noticed that there are a higher number of clips that need re-processing after the weekend. This is due to a reccurring issue on Thursday/Friday night that disrupted our ability to post process articles (e.g. incorrect articles that need to be manually reprocessed).  We are currently working through a backlog of articles and correcting the problems so if you come across any, please report them in the normal way.  We are still investigating the issue that caused the problem in the first place, and as soon as we identify the cause we will let you know.
 
We are also seeing a small number of instances where articles are dropping random text elements meaning that articles are displaying with some words and/or text missing.  Our investigations have found that this appears to only be an issue in some versions of Acrobat Reader earlier than Version 8. We are still testing and have not ruled out that this may be an issue with our software.  We will keep you advised of the situation.
 
Please accept our apologies for any inconvenience caused and if you wish to discuss this further then please do not hesitate to contact us.

Webserver Restart

One of our web servers needed to be restarted at 03:00 Monday morning. You may have temporarily lost connection, but the service is now back up and running. Sorry for any inconvenience.

Manual Loading

We have a small problem with one of our production database loading program and are having to load some files manually. We don't expect there to be any major impact on production but some files may be loaded approximately 20 minutes late. We will circulate and email with more details tomorrow.