Potential Production Delay

Earlier today a break occurred in the submarine cable (SE-ME-WEE4) which has disrupted internet connectivity to and from India.  Standby lines are in use, however some content may be delayed as a result. 

We have instructed our production team in Chennai to process the content in the following order.

Priority Group 1 – Core Nationals
Daily Mail
Daily Mirror
Daily Star
Daily Express
Daily Telegraph

Priority Group 2 – Core Regionals
IHT
Daily Record
The Herald
Yorkshire Post
The Birmingham Post

Priority Group 3 – Other Regionals
Liverpool Daily Post
The Journal
The Northern Echo
Racing Post
East Anglian Daily Times
Eastern Daily Press
Western Daily Press
News Letter
Western Mail
The Argus
Oxford Mail
Western Morning News
Belfast Telegraph Morning
Scottish Daily Mail
Scottish Daily Star
Scottish Daily Express
Scottish Daily Mirror
Scottish Daily Telegraph
Scottish Guardian
Scottish Independent

Initial indicators suggest that normal connectivity will resume tomorrow. We will update all PCAs around 11pm once we have a better idea of how it is progressing.

Our sincerest apologies for any inconvenience caused during this period.

NLA Content Announcement - City A.M.

We have experienced a publisher delivery failure for City A.M. this morning. Our production team is in contact with the publisher to try and get the files as soon as possible.

We will post an update as soon as we know more. 

Sorry for the inconvenience. 

NLA Service Update - Final

The issue at our hosting centre has been resolved. We do not expect any further interruptions to the service tonight.

We are doing our best to try and get as much content complete by the normal deadlines as possible. However it is reasonable to assume some titles will be delivered late.

We will send out an overview of the delivery timings in the morning once we have had a chance to analyse the logs.

Sorry for the interruption.

NLA Service Update

NLA Digital's Internet facing services are currently unavailable. We began to lose internet facing services at approximately 22:30. Our hosting provider, BSG, is aware of the issue and an engineer is at the Level3 data centre working to resolve it.

The issue is believed to be within BSG's core network and is affecting multiple BSG customers.

Further updates will be issued as we learn more.

Update on Sunday, September 30, 2007 at 23:38 by DM Brown

BSG have identified an IP transit issue affecting all their customers on the 217.68 Internet facing IP range. The majority of BSG's customers are on this range with a few on the alternate range - 217.169.

BSG, in conjunction with their Internet provider, BIS, are still working to resolve the issue and estimate 40 mins to resolution.

NLA Service Announcement 24-09-07

Our Cisco PIX firewalls, which sit between our front and back end networks, will be replaced, with Cisco ASA firewalls, on Thursday 4th October 2007 at 19:00. The PIX devices are currently the only part of our data centre infrastructure which operate at 100Mbps, while all other devices operate at 1000Mbps. The upgrade will provide 10 times the throughput between our web/FTP servers and the rest of our network.

If all goes according to plan, we expect no more than a 15 minute outage. The outage will affect eClips and ClipShare web services and all FTP services (publisher and client).

This work is scheduled maintenance and is taking place outside a Peak Period as required in the licence.

Please let us know if you have any questions.