NLA Service Announcement

On Saturday 29th September there will be interrupted eClips service for 2 hours between 06:00-08:00. The service interruption will be intermittent, not a sustained outage.

Our internet hosting partner BSG will be performing essential upgrade work on their core network at this time. This upgrade will give BSG the future ability to provision virtual private networks for all of their customers across their core using MPLS, enabling them to offer managed hosting services across multiple data centres for the purposes of resilience and disaster recovery. It will also enable customers to benefit in the future from resilient LES connections to their Hosting and Internet Transit services via diverse points-of-presence (POPs) at the Level (3) and Telehouse facilities.

Should you require any further information please contact your NLA account executive.

Missing Content Alert

Due to publisher delivery failure the following titles will not be available in tonight's production run.

National
1. Sunday Mirror Main Book, Homes and Holidays & Prem plus
2. Sunday People Main Book & Sport.
3. Sunday Mail Main Book, Fun on Sunday, Jobsplus, Right at Home & Sevendays
4. Sunday Mercury Main Book, Matchday Live, Preview & Homes and Gardens

We are still trying to source this content, but we haven't been able to successfully contact anyone from the publisher and don't think we will be able to get any of the files tonight.

I will send around an update once we have contacted someone.

Sorry for the inconvenience.

Update on Sunday, September 16, 2007 at 16:19 by DM Brown

We have finally sourced all the missing TM content from last night's production run and will begin processing it as soon as we have staff available. All of today's content will be included in tonight's feed.

To recap, the titles affected are

 National
1. Sunday Mirror Main Book, Homes and Holidays & Prem plus
2. Sunday People Main Book & Sport.

Regional
3. Sunday Mail Main Book, Fun on Sunday, Jobsplus, Right at Home & Sevendays
4. Sunday Mercury Main Book, Matchday Live, Preview & Homes and Gardens

I have already spoken to Dave Goddard our Production Manager and he will be in contact with the publisher tomorrow to get to the bottom of what happened.

We are very sorry for the delay.

Level3 Maintenance

Due do maintenance at our hosting centre, Level3, the eClips system will be unavailable from 5-15 minutes at two points next Saturday night/Sunday morning.

The first outage will occur at 00:10 and the second will be at 06:15.

We do not expect either of these outages to have a negative impact on our nightly production.

The both the FTP service and the ability to view cuttings will be impacted - but only for the duration of the outage.

Based on usage trends for the past year, we expect the impact to end-users to be minimal.

We will send email notifications to all of the PCA production contacts later today, and will send a reminder email next  Saturday evening at the start of the production run. If you experience any problems outside these times, please call the support number as usual.

Please feel free to contact Client Services with any questions.

Enjoy your weekend!

NLA Office eMail Outage

We are currently experiencing an outage at our ISP that has caused us to lose all internet access from our London office.

This DOES NOT affect eClips in any way, it only means that any requests sent to us via email may not be actioned as quickly as you would normally expect.

If you have any questions or need anything, please call 020 7332 6036 and we will do everything we can to help.

Thanks for your patience. 

Emergency Maintenance - Sunday July 15th

Due do emergency maintenance at our hosting centre, the eClips system will be unavailable from 5-15 minutes at two points on Sunday night.

The first outage will occur at 00:10 and the second will be at 06:15.

We do not expect either of these outages to have a negative impact on our nightly production.

The both the FTP service and the ability to view cuttings will be impacted - but only for the duration of the outage.

Based on usage trends for the past year, we expect the impact to end-users to be minimal.

We have sent email notifications to all of the PCA production contacts today, and will send a reminder email on Sunday evening at the start of the production run. If you experience any problems outside these times, please call the support number as usual.

Please feel free to contact Client Services with any questions.

Enjoy your weekend!