NLA Service Incident - Report

Issue:

Error within the main application that distributes XML files to XML clients.  The application was not working for approximately 2 and a half hours.

Root cause:

Still being investigated and has been escalated to development teams.

Action taken to prevent further incidents:

We have put internal monitors in place to alert the on-call engineer and 9* if this particular issues occurs again.  A temporary solution to fixing the problem is in place until we have a permanent solution.