NLA eClips Service Incident: UPDATE

NLA eClips Service Incident Announcement

Time:

A service incident was declared today at 08:52.

Incident Description:

The NLA eClips service is experiencing a performance issue which is preventing some users from viewing clippings and slowing the service for most users. 

Cause:

It is believed that this issue is related to the incident that happened on Friday 16th.  Both issues are now believed to be a result of a system change made on Thursday 15th. 

Expected Resolution Time:

UPDATE:  NLA engineers are now rolling back the change that was deployed on Thursday 15th.  Services will be returned to normal just as soon as possible. 

Next Update:

Please expect the next update at 09:45.