NLA eClips Service Incident: ANNOUNCEMENT

NLA eClips Service Incident Announcement

Time:

A service incident was declared today at 08:52.

Incident Description:

The NLA eClips service is experiencing a performance issue which is preventing some users from viewing clippings and slowing the service for most users. 

Cause:

It is believed that this issue is related to the incident that happened on Friday 16th.  Both issues are now believed to be a result of a system change made on Thursday 15th. 

Expected Resolution Time:

NLA engineers are actively working on this issue to try and improve service performance and will plan a roll-back of the recent changes made as soon as it is viable.

Next Update:

Please expect the next update at 09:30.