NLA eClips Service Incident: CLOSURE

NLA eClips Service Incident Announcement

Time:

A service incident was declared today at 08:52.

Incident Description:

The NLA eClips service was experiencing a performance issue which was preventing some users from viewing clippings and slowing the service for most users. 

Cause:

It is believed that this issue was related to the incident that happened on Friday 16th.  Both issues are now believed to be a result of a system change made on Thursday 15th. 

Expected Resolution Time:

This incident is now closed.  All NLA eClips services are performing normally.

Next Update:

Please expect an incident report within 24-hours.