NLA eClips Service Incident: CLOSURE

NLA eClips Service Incident Announcement

Time:

An incident was declared today at 09:30

Incident Description:

An incident occurred which prevented some users from accessing the eClips service.  During the incident most users would have been able to access the service, but may have experienced time-outs and resets.

Cause:

The cause is related to a SQL server issue that is still under investigation to find the root cause.

Expected Resolution Time:

The eClips service is now operating normally.

Next Update:

Please expect an incident report within 24-hours which will provide more detail regarding the cause and any changes to the system required as a result of this incident