Wednesday, April 2, 2008 at 14:22 Time:
An incident was declared today at 14:19
Incident Description:
An incident has occurred which is preventing users from accessing eClips content.
Cause:
The cause of the incident is unknown at this time.
Expected Resolution Time:
The resolution time it unknown at this time.
Next Update:
Please expect an update by 14:49
Thursday, February 14, 2008 at 8:55 What is happening?
On Saturday the 16th of February maintenance work on the IT infrastructure in the Tunbridge Wells office will be taking place.
When is the maintenance work happening?
Start: 9AM Saturday 16th
Finish: 1PM Saturday 16th
Will this maintenance work affect eClips?
This maintenance work will NOT impact the eClips service in terms of delivery of content or end-users accessing eClips content.
So what services will be affected?
During the maintenance window:
How do I contact the NLA during the maintenance?
The NLA support staff will be available for escalation regarding any technical issue on the support phone number. That number is: +44 7809 570 790
How do I request NLA content to be reprocessed if needed?
During the maintenance window, any requests for reprocessing of content should be sent to the following email address: mshans@ninestar.co.in
If you have any concerns or questions about this maintenance, please let your account manager know.
Matt Groshong
The scheduled IT maintenance work in the NLA Tunbridge Wells office this weekend was successful. However, an issue with one of the network devices that routes email traffic for the NLA occurred late Saturday night. It is believed that this issue was unrelated to the work that took place on Saturday, however an investigation is ongoing into the cause with the IT provider that supports this device.
The impact of the issue was that emails sent to reprocessing@nla.co.uk were not routed appropriately to Ninestars for action. The issue was resolved on just before 9AM today and all emails to this alias are functioning as expected now.
NLA IT staff are investigating the cause of this issue and will implement monitoring changes or processes as required to ensure this issue does not occur again.
If you have any further questions regarding this issue, please speak with your account manager.
Wednesday, January 30, 2008 at 20:44 Earlier today a break occurred in the submarine cable (SE-ME-WEE4) which has disrupted internet connectivity to and from India. Standby lines are in use, however some content may be delayed as a result.
We have instructed our production team in Chennai to process the content in the following order.
Priority Group 1 – Core Nationals
Daily Mail
Daily Mirror
Daily Star
Daily Express
Daily Telegraph
Priority Group 2 – Core Regionals
IHT
Daily Record
The Herald
Yorkshire Post
The Birmingham Post
Priority Group 3 – Other Regionals
Liverpool Daily Post
The Journal
The Northern Echo
Racing Post
East Anglian Daily Times
Eastern Daily Press
Western Daily Press
News Letter
Western Mail
The Argus
Oxford Mail
Western Morning News
Belfast Telegraph Morning
Scottish Daily Mail
Scottish Daily Star
Scottish Daily Express
Scottish Daily Mirror
Scottish Daily Telegraph
Scottish Guardian
Scottish Independent
Initial indicators suggest that normal connectivity will resume tomorrow. We will update all PCAs around 11pm once we have a better idea of how it is progressing.
Our sincerest apologies for any inconvenience caused during this period.
Tuesday, October 2, 2007 at 10:22 We have experienced a publisher delivery failure for City A.M. this morning. Our production team is in contact with the publisher to try and get the files as soon as possible.
We will post an update as soon as we know more.
Sorry for the inconvenience.
Monday, October 1, 2007 at 0:52 The issue at our hosting centre has been resolved. We do not expect any further interruptions to the service tonight.
We are doing our best to try and get as much content complete by the normal deadlines as possible. However it is reasonable to assume some titles will be delivered late.
We will send out an overview of the delivery timings in the morning once we have had a chance to analyse the logs.
Sorry for the interruption.