NLA Service Announcement
Thursday, February 14, 2008 at 8:55 What is happening?
On Saturday the 16th of February maintenance work on the IT infrastructure in the Tunbridge Wells office will be taking place.
When is the maintenance work happening?
Start: 9AM Saturday 16th
Finish: 1PM Saturday 16th
Will this maintenance work affect eClips?
This maintenance work will NOT impact the eClips service in terms of delivery of content or end-users accessing eClips content.
So what services will be affected?
During the maintenance window:
- All NLA support staff will NOT have access to email
- The email alias (reprocessing@nla.co.uk) for requesting eClips content to be reprocessed will not be available
- The email alias (support@nla.co.uk) for escalating technical issues will not be available
How do I contact the NLA during the maintenance?
The NLA support staff will be available for escalation regarding any technical issue on the support phone number. That number is: +44 7809 570 790
How do I request NLA content to be reprocessed if needed?
During the maintenance window, any requests for reprocessing of content should be sent to the following email address: mshans@ninestar.co.in
If you have any concerns or questions about this maintenance, please let your account manager know.
Matt Groshong
The scheduled IT maintenance work in the NLA Tunbridge Wells office this weekend was successful. However, an issue with one of the network devices that routes email traffic for the NLA occurred late Saturday night. It is believed that this issue was unrelated to the work that took place on Saturday, however an investigation is ongoing into the cause with the IT provider that supports this device.
The impact of the issue was that emails sent to reprocessing@nla.co.uk were not routed appropriately to Ninestars for action. The issue was resolved on just before 9AM today and all emails to this alias are functioning as expected now.
NLA IT staff are investigating the cause of this issue and will implement monitoring changes or processes as required to ensure this issue does not occur again.
If you have any further questions regarding this issue, please speak with your account manager.