eClips Web Incident Notification: Publisher supply failure for "Independent.co.uk"
Friday, April 26, 2013 at 10:03 Time: An incident was declared today at 9:10a.m
Incident Description:
A publisher supply failure for Independent.co.uk is currently occurring. We have escalated this to the publisher and are working to resume supply as soon as possible.
Cause: Publisher supply failure.
Expected Resolution Time:
The resolution time is unknown at this time.
Next Update:
Please expect an update by 12:00
eClips Team
Incident Update: The publisher supply has resumed and new article content is now available. We have a coverage gap over the 24/04 and 25/04 and are trying to address this with the publisher.
Cause: Publisher Supply failure cause unknown at this time.
Expected Resolution Time:
The resolution time is unknown at this time.
Next Update:
Please expect an update by 14:00.
eClips Team
Incident Update: We are waiting on the publisher to determine steps to address the coverage gap.
Cause: Publisher Supply failure cause unknown at this time.
Expected Resolution Time:
The resolution time is unknown at this time.
Next Update:
Please expect an update by 16:30.
eClips Team
Incident CLOSED
Incident Closure: The content supply for independent.co.uk has resumed. There are some coverage gaps for 24/04 & 25/04 which we are working with the Independent to recover.
Cause: Publisher Supply failure.
Resolution time: 17:08.