NLA eClips Web Service Incident - Announcement

Time:    An incident was declared today at 15:40

Incident Description:

A fault is causing a complete supply failure for the following News International titles:

Thesun.co.uk

Thescottishsun.co.uk

Thetimes.co.uk

No new or updated articles for these titles will be received while this issue is occurring.

Cause:  The cause of the incident is unknown at this time.

Expected Resolution Time:

The resolution time is unknown at this time.

Next Update:

Please expect an update by 16:30

Update on Wednesday, September 12, 2012 at 16:38 by Incident Management Team

Incident Closure

Incident Description: 

Fault causing supply failure of all News International web titles.

Cause:

An external host on which News International is dependent for supply was failing to respond.

Resolution Time:

The incident was resolved at 16:20.