Incident Notification: eClips content processing delay [CLOSED]
An incident was declared today at 1a.m
Incident Description:
Content processing is delayed and 1st edition content may not be available at 2:30a.m. We expect a delay of up to 2 hours but will provide a further assessment at approx. 2:15a.m.
Expected Resolution Time:
3:30a.m
An incident was declared today at 1a.m
Update:
Content processing has resumed however due to large backlog it remains likely that we will miss the 2:30a.m target. We will continue to monitor and provide a further update approx. 5a.m or sooner.
Expected Resolution Time:
Between 5:00a.m - 7a.m.
Update:
The issue has been rectified. However, the backlog of content continues to be processed.
Our next update will be to inform when the backlog has been processed and it's time is unknown.
We apologise for inconvenience caused. A detailed incident report will follow in the week.
Closure Note: