Monday, February 2, 2009 at 7:16 Due to the severe weather and the impact on public transport in Central London, NLA staff will be working from home today. Clients who require assistance should email clientservices@nla.co.uk.
Thank you.
Tuesday, September 2, 2008 at 10:29 NLA engineers will be carrying out emergency maintenance on the eClips database storage device today at 19:00. This will require stopping all eClips web and FTP services for up to 60 minutes.
Further notification will be sent when the work is complete.
We apologise for any inconvenience this may cause.
Wednesday, April 2, 2008 at 14:30 Time:
An incident was declared at 14:19.
Incident Description:
The incident impacted users ability to view eClips content. Users will have experienced time-outs when attempting to view clips during the incident.
Cause:
The cause of the incident is still under investigation. A full report will be provided within 24-hours.
Expected Resolution Time:
The incident was resolved at 14:28.
Wednesday, April 2, 2008 at 14:22 Time:
An incident was declared today at 14:19
Incident Description:
An incident has occurred which is preventing users from accessing eClips content.
Cause:
The cause of the incident is unknown at this time.
Expected Resolution Time:
The resolution time it unknown at this time.
Next Update:
Please expect an update by 14:49
Thursday, February 14, 2008 at 8:55 What is happening?
On Saturday the 16th of February maintenance work on the IT infrastructure in the Tunbridge Wells office will be taking place.
When is the maintenance work happening?
Start: 9AM Saturday 16th
Finish: 1PM Saturday 16th
Will this maintenance work affect eClips?
This maintenance work will NOT impact the eClips service in terms of delivery of content or end-users accessing eClips content.
So what services will be affected?
During the maintenance window:
How do I contact the NLA during the maintenance?
The NLA support staff will be available for escalation regarding any technical issue on the support phone number. That number is: +44 7809 570 790
How do I request NLA content to be reprocessed if needed?
During the maintenance window, any requests for reprocessing of content should be sent to the following email address: mshans@ninestar.co.in
If you have any concerns or questions about this maintenance, please let your account manager know.
Matt Groshong
The scheduled IT maintenance work in the NLA Tunbridge Wells office this weekend was successful. However, an issue with one of the network devices that routes email traffic for the NLA occurred late Saturday night. It is believed that this issue was unrelated to the work that took place on Saturday, however an investigation is ongoing into the cause with the IT provider that supports this device.
The impact of the issue was that emails sent to reprocessing@nla.co.uk were not routed appropriately to Ninestars for action. The issue was resolved on just before 9AM today and all emails to this alias are functioning as expected now.
NLA IT staff are investigating the cause of this issue and will implement monitoring changes or processes as required to ensure this issue does not occur again.
If you have any further questions regarding this issue, please speak with your account manager.