NLA eClips Email Issues

Yesterday the NLA implemented changes to our email system which creates further resilience and fault tolerance. Unfortunately, during the implementation, new rules and restrictions within the system blocked some emails from being passed to third party recipients. In particular, this issue impacted client requests sent to the reprocessing@nla.co.uk alias. All requests sent yesterday to this alias were not routed appropriately to Ninestars and therefore any requests for reprocessing were not performed.

The NLA apologises for any impact this may have had on PCA eClips production workflow. The issue has now been resolved and all emails are being routed appropriately.