NLA eClips Service Incident - Report

Problem:

Loading of The Daily Mail into the NLA database failed on Tuesday 4th November 2008. This meant that the distribution of feeds to NLA clients did not contain 1st edition Daily Mail content by the target time of 01:00. Loading and distribution of other titles were unaffected.

Cause:

A momentary connectivity failure between the server running the loading module and the storage device to which loading takes place, caused a single thread of the loading module to loop erroneously.

Solution:

NLA engineers restarted the loading module which resulted in the loading and distribution of all the 1st edition Daily Mail content by 01:15.

Analysis of the loading module's source code has identified areas where modifications can be made to prevent a similar incident in future. These modifications will be scheduled soon.