NLA licensee satisfaction results

Every month NLA invites clients to complete a Satisfaction Survey following their licence application or renewal. In 2013, just under 400 clients provided feedback on our service performance.

Our service measures include being easy to understand, fair and reasonable and timely and responsive.

In 2013 over 84% of licensees advised they were ‘Satisfied’ with our performance of which 30% advised they were very satisfied.  Our clients rate our licensing advisers very highly with satisfaction in excess of 90% year on year. You’ll find a breakdown of the 2013 results here and further information in our Code of Conduct.

Thank you to all licensees who completed the survey in 2013.  We will provide an update on 2014 results later this year.